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Privacy Policy

This privacy policy sets out how Simpli-Special uses and protects any information that you give Simpli-Special when you use this website.

We hold none of your financial information. This is held by our payment providers, currently PayPal and Barclays Merchant Services. Credit/Debit card payments are handled by Barclaycard Merchant Services. All of these are handled on the providers secure sites and only the result is passed back to us.

The only information we hold after your order is shipped is the address we shiped to and related items we need to hold to comply with accounting laws. We will not release this information to any third party without a warrant or other legal instrument having been served.

You may request details of personal information which we hold about you under the Data Protection Act 1998. We will provide this free of charge providing it is delivered by electronic methods. If you wish a printed, posted copy then a small fee will be required to cover P&P. If you would like a copy of the information held on you, or the information is incorrect, please contact us using any of the methods on our 'contact us' page.

If you provide your e-mail address as part of the order then this will only be used to keep you updated on the progress of your order or other things for that specific order. It will not be shared or sold to any third party, and will not be used for marketing purposes by us unless given explicit permission to do so (opt-in) by you.

If you have any questions or concerns
then please
contact us to discuss them using any of the methods available on our 'Contact Us' page.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How cookies are used

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps the website provider analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The website provider use traffic log cookies to identify which pages are being used. This helps them analyse data about web page traffic and improve our website in order to tailor it to customer needs. They only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help them provide you with a better website, by enabling us to monitor traffic and usage of their sites. A cookie in no way gives us or them access to your computer or any information about you, other than the data you choose to share.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    You Can Contact us by e-mail webshop@simpli-special.co.uk or by telephone
    0800 610 1011 or +44 (0) 191 250 0413 (Office Hours 0900 - 1730 UK time)  

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